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Can't Upload Photos? Troubleshooting Image Imports

If you're experiencing difficulty uploading your images to the Design Studio, please note the following:

  • Our Design Studio can only accept JPEG, JPG, or HEIC file formats. You will need to ensure that your images are in these file formats. If they are not, you can reformat them by opening your images in photo editing software such as Photoshop or GIMP, and exporting them in one of the accepted file formats. Some HEIC files may encounter upload issues occasionally due to the file format, but this can be resolved by converting your HEIC files to JPEG files and then attempting the upload again.
  • The maximum file upload size is 50MB. If your images are larger than 50MB, you will need to compress them so that they have a smaller file size.
  • Corrupt images are not able to be uploaded to the Design Studio. Corrupt images can be solved by opening the affected images in any photo editing software such as Photoshop or GIMP, and exporting them in one of the accepted file formats as above.
  • We recommend uploading images in smaller batches to mitigate any potential upload issues or to isolate any specific images that are having trouble being uploaded.
  • A minimum broadband speed of 1.0Mbps is generally required, and most average broadband speed is faster than this. You can test your internet speed at speedtest.net.
  • It is important try to gauge the data-load that your computer & network can manage when uploading many high resolution image files all at once. We recommend uploading your images in small batches at first and then increasing from there if there are no issues with the upload progress.
  • As our software operates online it is not advisable to leave the Design Studio window open for extended periods of time as there could be a lapse in your internet connection or the session could expire preventing upload or changes from saving. It is better to refresh the page, by saving and closing the editing window, after each editing session.
  • If you are creating a book using a server with firewall proxy settings, you will need to ‘whitelist’ our URL *.milkbooks.com and our book creation URL *.create.milkbooks.com.
  • Ensure you have enabled pop-ups. 
  • Ensure your computer settings are displaying the correct timezone, date and time.​